Refund policy

Return & Refund Policy

Last Updated: 2026

Thank you for shopping with us! Because of the nature of our streetwear drops and limited inventory, we maintain a strict return and refund policy. Please read carefully before placing your order.

1. Our Guarantee (When We Make a Mistake)

We take pride in our quality control, but humans make mistakes. We only accept returns and issue refunds if:

  • You received a damaged or defective item (e.g., a print flaw or fabric tear).

  • You received the wrong product, size, or design due to an error on our end (mistaken fulfillment).

If one of these rare issues happens, we will make it right at no extra cost to you.

2. General Returns & Exchanges (All Sales Final)

Because our pieces are produced in limited batches, we do not accept returns, exchanges, or refunds for:

  • Change of mind.

  • Ordering the wrong size (please check our size guide carefully before purchasing).

  • Normal wear and tear, or damage caused by improper washing, drying, or ironing (refer to our care instructions).

3. How to Report a Defect or Wrong Item

If you received a damaged or incorrect item, you must notify us within 3 days of receiving your package.

To file a claim, please email us at segmentspk@gmail.com with:

  1. Your Order Number.

  2. Clear photos or a short video showing the damage or the incorrect item you received.

  3. A photo of the original packaging/invoice if possible.

4. Resolution Process

Once our team reviews and verifies your claim:

  • We will provide instructions on whether the item needs to be sent back.

  • If approved, we will ship out the correct/replacement item immediately (subject to stock availability) or issue a full refund to your original payment method.

For any questions or concerns regarding an issue with your order, reach out to us at segmentspk@gmail.com.